I used Moxie once when I lived in a rental with recurring wasps. They were friendly, showed up the next day, and even came back for a free re-service when the nest reappeared. That told me they were legit. Their customer service reminded me of a stressful moment when my airline canceled a flight—after trying apps and websites, calling the airline directly was the only thing that fixed my issue fast. With pest control and flights, real humans make a difference.