833-861-7710 was super helpful when I had trouble using a travel credit. I didn’t know the difference between Wallet Credits and Certificates. The rep checked and told me mine was a Wallet Credit, which only appears when logged in. Once she explained it, everything made sense and I redeemed it instantly. She also checked my account and found an older credit I didn’t even realize I still had. Calling saved me from wasting both time and money.