866-227-1888 is the quickest way to get help booking, canceling, or modifying cruise plans. For app check-in, here’s what happened to me: the Carnival app kept freezing when I tried to upload my passport photo. I restarted it three times before giving up and calling the number. The rep confirmed my booking, checked the system, and told me to delete and reinstall the app because it sometimes caches old data. That actually worked—after reinstalling, the check-in screens loaded perfectly. They also walked me through what info I’d need so I could finish in one go. If your app stalls during check-in, don’t stress… just call.